Shipping and Cancellation

Shipping Information

We deliver throughout the EU and try to ship your order the next working day after payment has been made. As soon as your order is on its way, we will notify you by email. With most shipping methods, you can then look forward to your package via the shipment tracking.

  • Austria: €3.90, 1-2 working days*
  • Germany: €5.90, 2-4 working days*
  • Rest of the EU: €7.90, 5-8 working days*
  • Switzerland, UK: €9.90, 5-8 working days*

*The delivery times are non-binding information from our shipping partners and also correspond to our experience, but we cannot guarantee this information.

All our packages are sent with the Austrian Post and are therefore CO2-neutral within Austria. In addition, we are offering free delivery by bicycle in the Graz area in December.

Bicycle delivery in 8010 and 8020 Graz

Wouldn't it be absurd to receive a package even though the sender is only three streets away from home? At least we think so and admittedly want to do something for our health.

That's why all orders in the Graz city area (8010 + 8020) are not sweat-free but completely CO2-free to your home by bike. Simply select “bicycle delivery in the Graz area” during the ordering process and we will bring your package to your home personally. On request, of course, also completely contactless - just write us a short info in the comments.

Please let us know on which days we can best meet you in the evening. Alternatively, you can also write us a storage location or favorite neighbor. We ask you to keep an eye on your e-mail inbox after placing your order in case we have any further questions.


You can only return all of our products within 14 days if they are in their original and unopened condition. You are responsible for the shipping costs. Please don't forget to inform us by email ( about your return. Once we have received your return, you will receive your refund using your original method of payment. Unfortunately, used and opened products cannot be returned.

Return address:

MARCHCARE Naturkosmetik Handels GmbH
Goettelsberg 278
A-8160 Mortansch

Right of Withdrawal

Consumers are entitled to a right of revocation, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity.

Right of withdrawal

Consumers have the right to revoke the concluded purchase contract within 14 days without giving reasons. The cancellation period is 14 days from the day on which the recipient of the order took possession of the goods.

To exercise the right of revocation, a written declaration by post or e-mail with the information of the contract revocation to us by post to MARCHCARE Naturkosmetik Handels GmbH, Göttelsberg 278, A-8160 Mortantsch or electronically to is sufficient.

Consequences of revocation

If you withdraw from the purchase contract, we shall refund all payments that we have received from you, including the standard delivery costs, to the buyer immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same means of payment that you used when ordering. We can refuse the repayment until we have received the goods back.

In the event of cancellation, you must return the delivered goods to us immediately, but no later than 14 days after you have informed us of the cancellation of the contract. You bear all costs of returning the goods.